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Complaints

Introduction

Swindon Carers Centre is committed to providing a quality service for all carers and their cared-for person, and to working in an open and accountable way that builds the trust and respect of all our stakeholders. One of the ways in which we can continue to improve our service is by listening to the views of all those we come into contact with, and in particular by responding positively to feedback, and by putting mistakes right.

 

Informal Complaints

We recognise that many concerns will be raised informally and dealt with quickly. If you are unhappy with the service you have received, you can tell a member of the team what has happened or telephone Swindon Carers Centre on 01793 531133 to discuss the matter with another member of the team.

 

Formal Complaints

If you are unhappy with the service you have received, and are unable to resolve the issue informally, you can make a formal complaint by writing to a member of the management team at Swindon Carers Centre, Sanford House, Sanford Street, Swindon, SN1 1HE or send an email to complaints@swindoncarers.org.uk.

 

Complaints Policies and Procedures

For more information and the full process, please see our full Complaints Policy and Easy Read Complaints Policy below.

Complaints Policy [CB8]

Easy Read Complaints Policy [CB9]