There are many different benefits and welfare available for carers and their cared for depending on individual need and circumstances.
Why contact our Benefits Service?
  • You’re not sure what you are entitled to
  • You want to know how to apply for different benefits and welfare
  • You think you have been unfairly refused a benefit and want to find out what you can do

Our Benefits Service offers benefits and welfare advice for carers. We want to ensure that carers understand what benefits and welfare they may be entitled to and assist with making claims.

We can also offer 1:1 appointments for carers for support, including assisting them with filling in claim forms and completing benefits checks. These 1:1 appointments mostly take place at Sanford House, with some being able to be undertaken at the carers’ home.

How to contact the Benefits Service

The Benefits Advice Line is open for adult carers, young carers and the families of young carers to call for 4 hours per day, 3 days a week.

Call the team on 01793 401093

School Term-time  
Tuesday 10am to 12pm
Wednesday 10am to 12pm
Thursday 10am to 12pm

School Holidays
Tuesday 10am to 12pm

If you are a carer who has accessed support from our Benefits Service, please could you spare a few moments to complete this short survey. Responses really help with securing continued funding for this service. To complete the survey, click here.

Find out information on benefits and welfare

Our network partner, the Carers Trust, has a national benefits website and free phone helpline for carers. You can find lots of information about benefits, chat online to advisors, take part in forums and use the benefits calculator to find out how much you might be able to claim. There is also a free phone line for advice if you can’t find the answer on the website. Please take a look at

parent carer