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Introducing the faces behind our Carers Support Line

Our Carers Support Line is run by our Adult Carers Team. We’re here to make sure you get the right help, guidance and advice in your caring role. If you have any questions or concerns, you can always call and leave a message. Sometimes we may be able to advise ourselves, and sometimes we will signpost you onto another organisation.

We have an extensive network of contacts, last year for example, we signposted carers calling the Carers Support Line to 75 different organisations. This is a busy service with 1,128 calls made in the past year (April 2019 to March 2020). Our target is to contact you within 48 hours (Monday to Friday) however, often we can resolve issues straight away or within a day.

If you are finding your role challenging or struggling to leave your dependent to get a break away from home, please call us and we will carry out a quick review of your caring role. We will then refer you to one of our 1:1 Adult Carer Support Practitioners for a carer’s assessment, who will discuss any funding options you may be eligible for. They will also signpost you to other colleagues, such as our benefits advice team or counselling if appropriate.

Meet the Carers Support Line team

Amanda, Adult Care Support Practitioner

I have worked for Swindon Carers Centre since August 2011 and was initially a full-time member of staff.  I now work two days a week, predominantly on the Carers Support Line, which I really enjoy. I love being able to speak to a wide variety of our registered carers each week and have learnt so much over the years. I am truly humbled by every carer I speak to. Outside of my role at SCC, I am kept very busy by my 6-year-old son and my almost 3-year-old daughter.

Tanya, Health and Social Care Liaison Officer 

I have been at Swindon Carers Centre for over 2 years. In my role as the Health and Social Care Officer (HSCLO) I do a lot of outreach supporting carer leads at local GP surgeries, Avon and Wiltshire Mental Health Trust and at The Great Western Hospital. However, two days a week I cover the Carers Support Line. As I wear two hats, I would like to share two of my favourite things about my job.

1. Being able to make a real difference to a carer’s situation by providing practical advice and signposting – hearing the relief in their voices on the Carers Support Line.

2. Meeting and working with staff at external agencies and helping them to, firstly recognise, and then know how to support the carers they come into contact with.

When I am not at work, I enjoy getting out on walks with my dogs and have been keeping my mind active by doing short home correspondence courses. I also like pottering in the garden and looking for non-existent frogs in my little wildlife pond.

Our Carers Support Line is open from 9.30am to 4.30pm Monday to Thursday, and 9.30am to 4pm on Friday. If you are an adult carer, you can call us direct on  01793 401090 or you can email us on carerssupport@swindoncarers.org.uk. If you are not an Adult carer, please use our main number (01793) 531133 to speak to the relevant team you wish to contact.