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Website Privacy Notice

Policy Statement

This privacy policy sets out how Swindon Carers Centre uses and protects any information that you give when you use this website.


Swindon Carers Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.


What information we collect

We may collect the following information:

  • Your name,
  • Your contact information including your address, email address and/or telephone number,
  • Demographic information such as postcode, preferences, and interests,
  • Other information relevant to surveys, competitions.


We use WordPress to host our website however no data is processed by WordPress. More information can be found here: https://en-gb.wordpress.org/about/privacy/


We use Athena Web Designs for support around our website however no data is processed by Athena Web Designs. More information can be found here: https://www.athenawebdesigns.co.uk/privacy-policy/


The software we use for our website forms is called Microsoft Forms. This means your data is processed by Microsoft on behalf of Swindon Carers Centre. More information can be found here:


Why we collect this information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To contact you. For example, if you fill out our contact form we will attempt to reply.
  • Internal record keeping.
  • To provide you with services. For example, to send you a newsletter, if you have asked for them.
  • To improve our products and services.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail.
  • To customise the website according to your interests.


Lawful basis for processing your data

When we collect your personal data, we rely on the following legal bases:

  • Consent – You have given clear consent for Swindon Carers Centre to process your personal data for a specific purpose by entering your data onto our website.


How long we hold your data for

Swindon Carers Centre will not hold your data for any longer than is necessary. We will remove your data from Microsoft Forms immediately once your request has been dealt with.


All staff at Swindon Carers Centre have access to our Microsoft Forms account upon request.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please note that no data transmission over the Internet is completely secure. Therefore, we cannot guarantee or warrant the security of any information that you provide to us and you transmit such information to us at your own risk.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Your rights

Under the General Data Protection Regulation 2018 you, as the data subject, have the following rights around the data that we hold about you:

  • The right to be informed about the collection and use of your personal data
  • The right of access to the data we hold about you
  • The right to have inaccurate or incomplete data we hold about you rectified if this is incorrect or incomplete
  • The right to the erasure of your data (in limited circumstances)
  • The right to restrict the processing of the data we hold about you (in limited circumstances)
  • The right to obtain and reuse the data we hold about you for your own purposes
  • The right to object to your data being used for marketing purposes or to object to your data being processed (in limited circumstances)
  • Rights in relation to automated decision making and profiling


If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@swindoncarers.org.uk.


We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please email us at info@swindoncarers.org.uk.


If you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Source of the data we hold about you

The information we collect about you will either be provided by yourself directly.



What is a cookie?

A cookie is a small text file that is stored on the web browser of your computer or mobile device by a website’s server. The information that is collected is unique to you and only the server that delivered the cookie will be able to retrieve or read its contents.


The benefits of cookies

Cookies are often used to enhance your experience on a website as they can remember information about your visit, such as your personal preferences. For example, cookies are used when you create an account with a website so that information about you can be remembered saving you time on your next visit.


How we use cookies

We use traffic log cookies (via Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.


If you do not want to accept please navigate away from this website if you choose to continue viewing the website cookies will still be activated. To learn more about how to disable cookies or opt out of their usage please visit www.aboutcookies.org.

Please be aware that disabling cookies may prevent you from taking full advantage of the website.


We may also use cookies to track how many users have clicked on the website’s Facebook Like, Tweet or Google +1 buttons.


This website has embedded YouTube videos, please be aware that YouTube is a third party and may also use their own cookies.


The Adobe Flash Player is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website.


What to do if you are unhappy with the way your personal data is being processed

Swindon Carers Centre’s Data Protection Officer (DPO) is Bronte Hague, who you can contact at:

Address:             Swindon Carers Centre, Sanford House, Sanford Street, Swindon, SN1 1HE

Telephone:         01793 531133

Email:                 bronte.hague@swindoncarers.org.uk


You also have the right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioners Office

Wycliffe House

Water Lane, Wilmslow

Cheshire, SK9 5AF


Changes to our Privacy Notice

We regularly review, and where necessary, update our privacy information. If we plan to use personal data for a new purpose, we will update our privacy information and will communicate the changes to individuals before starting any new processing.


We will issue copies of our privacy notice and/or retention schedule upon request.