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Welfare and Benefits

Due to staff absence, our service is closed to referrals at the moment. 

Please contact Citizens Advice Swindon for support with Welfare Benefits advice: 08082 787813

You can also use this contact form to request help from Citizens Advice Swindon


There are many different welfare and benefits available for carers and their cared for depending on individual need and circumstances.

Our Benefits Service offers benefits and welfare advice for carers. We want to ensure that carers understand what benefits and welfare they may be entitled to and assist with making claims. We also offer assistance with filling in claim forms and completing benefits checks.

If you’re not sure what you are entitled to, if you want to know how to apply for different benefits and welfare or you think you have been unfairly refused a benefit and want to find out what you can do please contact us.

The Benefits Advice Line is open for all carers over the age of 18 including the families of young carers.

Welfare and Benefits Opening Times

School term-time
Tuesday        10am – 12pm
Wednesday  10am – 12pm
Thursday      10am – 12pm

To speak to one of our Welfare and Benefits Advisors call 01793 401093.

Appealing a Benefit Decision Information Sheet

Benefit Cap Information Sheet

Budgeting Loan Information Sheet

Budgeting Advance Information Sheet

Carers Allowance Information Sheet

Challenging a Benefit Decision (Mandatory Reconsideration) Information Sheet

Cold Weather Payment Information Sheet

Council Tax Reduction Information Sheet

Disabled Facility Grant Information Sheet

Discretionary Housing Benefit Information Sheet

Employment and Support Allowance Information Sheet

Guide to free prescriptions 

Marriage Allowance Information Sheet 

Pension Credit Information Sheet

PIP Assessment Information Sheet 

Power of Attorney Information Sheet

Universal Credit Information Sheet

Winter Fuel Payments Information Sheet

Find out information on welfare and benefits